Shipping Policy

Shipping Policy

Applies to all purchases from Massage Chairs Cheap (MCC). We’re an online-first retailer using U.S.-based supplier and 3PL warehouses. We do not hold in-house inventory; all ETAs are based on brand warehouse availability.

Effective: Oct 21, 2025
Chairs (LTL Freight)
Contiguous U.S. threshold delivery is typically included in price unless a brand charges a published dropship fee. Upgrades available.
Lead Times
Processing: 1–3 business days (brand-dependent). Transit: 3–10 business days freight. White-glove: add 3–7 business days.
Damage Window
Inspect at delivery. Note damage on the BOL and take photos. Report visible damage within 24 hours, concealed within 48 hours.

1) Shipping Coverage & Costs

Massage Chairs (Freight): We ship to the contiguous United States from U.S. supplier warehouses. Standard threshold delivery (to the first dry area/garage) is typically included at checkout unless a brand assesses a published dropship or freight surcharge. Any brand-mandated freight fees will appear in your cart or on your quote.

  • Upgrades (room-of-choice / white-glove) are available on most models for an additional fee.
  • Alaska, Hawaii, U.S. territories require a custom freight quote.
  • Sales taxes are calculated per destination and applicable laws.

Accessories & Massagers (Parcel): Most smaller items ship via UPS, FedEx, or USPS. Rates are shown at checkout when applicable.

2) Order Processing & Lead Times

Processing Time: 1–3 business days after payment clears, for order verification and supplier purchase order (PO) placement. We email your estimated ship date and update you with tracking once available.

Transit Time (Freight Chairs): 3–10 business days depending on warehouse location and delivery service. White-glove adds 3–7 business days for local scheduling.

Made-to-order or backordered items will display the best available ETA on the product page or in your quote. We’ll notify you of changes promptly.

3) Delivery Methods

Threshold (Included on most chairs)
  • Delivered to the first dry area (garage/front door). Palletized; packaging remains.
  • Signature may be required. The driver does not unbox or assemble.
  • Measure your entryway and path prior to delivery; chair cartons can be large and heavy.
Room-of-Choice (Upgrade)
  • Two-person team carries the boxed unit(s) to your chosen room on the ground floor or up one flight (brand/carrier permitting).
  • No assembly or debris removal unless specified by the carrier.
White-Glove (Upgrade)
  • Two-person team places, unboxes, and performs basic assembly; light packaging debris removal included.
  • Technicians do not perform electrical work or structural modifications.
  • Allow 3–7 extra business days for scheduling after arrival at the local hub.

4) Delivery Appointments & Access

  • Freight carriers schedule a delivery window by phone or text. Provide a reliable daytime phone at checkout.
  • Access constraints: narrow halls/doors, multiple flights, long driveway, gated community—please tell us beforehand so we can advise on the appropriate service level.
  • Adult signature is typically required for chairs.

5) Address Changes, Cancellations & Missed Deliveries

  • Address changes requested after your order ships may incur a carrier reconsignment fee. We’ll quote prior to approval.
  • Missed appointments or refusal for reasons other than carrier damage/defect may incur redelivery, storage, and/or return freight charges.
  • Cancellations after supplier PO creation may be subject to brand policies and any outbound/inbound freight already incurred. See our Returns Policy.

6) Freight Damage, Loss, and What To Do

We stand behind safe delivery. Please follow the steps below so we can resolve issues quickly:

  1. Inspect on arrival. If the carton or pallet is visibly damaged, photograph all sides before signing.
  2. Note damage on the Bill of Lading (BOL) with the driver present (e.g., “carton crushed, tear on right side”). Keep a copy or photo.
  3. Take photos of the label, full carton, and any damage. If the chair itself appears damaged, photograph the product as well.
  4. Refuse delivery only if the chair appears severely damaged or unsafe. Otherwise, accept with BOL notations.
  5. Report immediately: Email photos and your order number to vanselmi@massagechairscheap.com within 24 hours for visible damage, or 48 hours for concealed damage. Call 443-226-7106 if urgent.

Following these steps protects your claim rights with the carrier and brand. We manage the RMA/claim process with the supplier and keep you updated.

7) Stairs, Difficult Access & Surcharges

Carriers and brands may assess additional fees for:

  • More than one flight of stairs, tight turns, or restricted elevators
  • Unusual site conditions (roof decks, basements with limited access)
  • Re-delivery, storage, or extended assembly time

Tell us about access challenges before delivery so we can quote the correct service level and avoid delays.

8) Remote Areas, PO Boxes & Restrictions

  • No PO Boxes for freight. A physical address and working phone are required.
  • Remote or hard-to-reach locations may require a custom quote or extended lead time.
  • We currently ship within the United States. See International Shipping for more.

9) Accessories & Small Parcels

  • Usually ship via UPS, FedEx, or USPS with tracking.
  • Processing: 1–2 business days; Transit: 2–7 business days depending on service.
  • Multiple items may ship separately from different warehouses.

10) Split Shipments & Backorders

To get you items faster, we may ship available products immediately and backordered items when they arrive. You’ll receive separate tracking numbers and ETA updates.

11) International Shipping

At this time, we do not offer international shipping for massage chairs. For Alaska, Hawaii, or U.S. territories, contact us for a custom freight quote.

12) How to Contact Us

Questions about delivery or access? We’re here to help: